Account and billing questions
All support runs through the members help centre. Use it for questions about your profile, a payment, a renewal or a refund. Payments go through the network's checkout, and the billing name that will appear on your statement is shown at checkout before you pay.
To stop a membership renewing, go to Settings > Billing in the members area. To delete your account, tap your avatar, then Settings > Delete Account. The prices page explains renewal in more detail.
Can't log in?
Go to the log-in page. If you've forgotten your password, use the reset option there and check your inbox, including spam, for the email. If that doesn't work, contact the help centre.
Reporting another member
If a member sends you abusive, threatening or sexual messages you didn't ask for, asks for money, or seems to be under 18, contact the help centre with their profile name and what happened. Keep screenshots. For scams and threats, also report outside the site; the safety guide lists where in Australia and the UK. If you're in danger, call 000 in Australia or 999 in the UK.
Spotted a mistake on this website?
Tell us through the help centre, with the page address and what's wrong. We'll check it against the source and correct it. See how we write our guides.
Sources
Checked 18 October 2026. Spotted something out of date? Tell us.